Who we are:
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.
Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.
What the role is:
Support Analyst II
Reports To: Service Operations Manager
Basic Scope and Function:
The primary objective of the Support Analyst II is to address and resolve support client requests via ticket, email, phone and in person at the client's location. The goals are to resolve as many tickets as completely as possible. For field appointments, the goals are to complete the task at hand as efficiently as possible and with as minimal impact to the client as possible.
Knowledge, Skills and Abilities (KSAs) Required:
Minimum Experience and Education Required:
Supervisory/Managerial Experience and Responsibility:
Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Duties may also involve stooping, kneeling, crawling, reaching and moving of equipment in order to install or check the installations of network devices and cabling. Travel to various worksites may be required.