Who we are:
VersaTrust (A Network Coverage Company) is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.
VersaTrust believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.
Integrity, Humility, Ownership, Urgency, Service.
What the role is:
Field Support Analyst
Level: Entry Level
Reports To: Service Operations Manager
Basic Scope and Function:
The primary objective of the Field Support Analyst is to address and resolve client's IT requests/issues on site. The goals are to complete the task at hand as efficiently as possible and with as minimal impact to the client as possible. When not on site with a customer, you will be working in the office, getting workstations configured to roll out to customers. You will also work support tickets as time allows.
Knowledge, Skills and Abilities (KSAs) Required:
Minimum Experience and Education Required:
Supervisory/Managerial Experience and Responsibility:
Work is primarily performed in standard office environments or from your home office. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves operation of personal computer equipment for 8 hours or more daily.