Project Manager

Job description

Who we are:

Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.

Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion.

Role Title: Project Manager
Division - Center - Team: Client Experience – Project Services
Reporting to: Project Services Manager

About the Role

The Project Manager is a dynamic leader passionate about delivering exceptional project outcomes. This role is ideal for someone who thrives on managing complex technical projects within a fast-paced environment. The right candidate will come to work each day excited to strategize and implement initiatives that ensure successful project delivery. They are responsible for overseeing project teams, managing client relationships, and ensuring projects are completed on time and within budget.

This Project Manager will have technical understanding, including knowledge of technologies such as networking, cloud, and on-premise infrastructure to ensure they can identify project issues in a timely manner. A Project Manager at Network Coverage should have significant experience in managing technical projects to ensure they can effectively navigate and address the complexities of the role.

Accountabilities

Project Management and Delivery

• Lead and manage multiple technical projects from initiation to completion, ensuring they meet client requirements and organizational standards.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.
• Ensure all project documentation is complete, accurate, and up-to-date.
• Technical Understanding: Possess a technical background with knowledge of IT infrastructure, including but not limited to networking, on premise and cloud infrastructure. This ensures the ability to effectively manage and communicate technical aspects of projects.

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle.
• Build and maintain strong client relationships, addressing any concerns or issues promptly and professionally.
• Ensure client satisfaction by delivering high-quality project outcomes and exceeding client expectations.

Team Leadership and Development

• Lead and mentor project teams, fostering a culture of collaboration and continuous improvement.
• Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles.
• Maintain high levels of team engagement and morale, promoting a positive and productive work environment.

Strategic Planning and Execution

• Develop and execute project strategies aligned with organizational goals and client needs.
• Analyze project performance and market trends to inform strategic direction and continuous improvement.
• Ensure alignment of project strategies with the company's growth objectives and client satisfaction goals.

Knowledge, Skills, and Abilities (KSAs) Required

• Advanced Industry Understanding: Deep knowledge of MSP market dynamics, project management methodologies, and emerging trends.
• Strategic Visionary: Exceptional ability to develop long-term project strategies aligned with organizational goals.
• Leadership and Team Development: Proven track record in leading, mentoring, and developing project teams.
• Analytical and Data-Driven Decision Making: Strong competency in using data analytics to guide project strategy and improvements.
• Innovative Thinking: Ability to drive innovation within project management processes and offerings.

Technical Competencies Experience with:

• Experience with project management tools and methodologies.
• Proficiency in data analysis and reporting software.
• Familiarity with IT service management frameworks, preferably ITIL.
• 5+ years of IT or MSP related hands-on experience.
• 2+ years of practical experience within project management.

Certifications and Bonus Skills

• Six Sigma Green or Black Belt Certification, PMP Certification or technical certifications and experience is highly desirable.,
• Knowledge and skills in AWS, Azure, O365, Virtualization, and other technologies are a major bonus.
• Experience with M&A Integrations is also a bonus.

Role Logistics

• This is a full-time position.
• Days and hours of work are Monday through Friday, 8 AM – 5 PM.
• This position may require travel to client offices, industry events, and company locations on a minimal basis; travel locations will vary.
• Salary range: [To be determined based on experience and location.]
• Classification: Exempt