Who we are:
Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation, and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner.
Network Coverage believes in providing purpose to our people and that character, integrity, and commitment win out. Technology is our mission, and empowering and developing our team is our passion.
Integrity, Humility, Ownership, Urgency, Service.
What the role is:
Reports To: SET Project Manager
What you will do:
The primary focus of the Onboarding Engineer is to provide a white-glove experience to NetCov clients' onboarding and offboarding engagements. The Onboarding Engineer is a technical role dedicated to analysing and documenting new customer environments. This ranges from traditional network and server/storage infrastructure to cloud services, AWS, M365, Azure. The Onboarding Engineer is responsible for developing or collaborating on any project stream associated with a new customer. A successful Onboarding Engineer will also show resourcefulness in being able to gather information and ask the right questions to discover hidden details. This is a growth-oriented role that is designed to be a key function within the broader Solutions Engineering Team (SET). The Onboarding Engineer understands that they are the key part of the new customer journey. They understand Network Coverage’s core values and bring them into every customer or team member interaction.
Knowledge, Skills, and Abilities (KSAs) Required:
Project Implementation Standards & Workflow
High Level Technical Consultant
Cross Team Collaboration
Minimum Experience and Education Required:
Supervisory/Managerial Experience and Responsibility:
Work is primarily performed in standard office environments. Client environments may vary. May be exposed to moderate noise levels from machinery. Work involves the operation of personal computer equipment for 8 hours or more daily. Travel is required, maximum of 50% of time.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Duties may also involve stooping, kneeling, crawling, reaching, and moving equipment to install or check the installations of network devices and cabling.